What our Customers say...
On December 13th, Eddy Cervantes, SERVPRO of Auburn/Rocklin marketing representative and his team arrived. His team was very efficient and responsive. Eddy did a walk through with me before he and his team left to be sure that the job was satisfactory. His business card logo states "Like it never even happened." In this case, that was true.
Our home and property were recently impacted by the McCourtney Fire in Grass Valley. We have our home, a rental and an Airbnb unit on our property. We were fortunate that all were spared but we had significant smoke damage. It was critical to get things up and running as quickly as possible.
Our insurance agent suggested we reach out to SERVPRO immediately. They responded right away, came out to assess the damage, explained the process in great detail and were very knowledgeable. Even with so much devastation around us, our lives were back to normal within days. Literally everyone we worked with at SERVPRO of Auburn/Rocklin was a pleasure to interact with. I want to thank the owner for checking in to see if we were satisfied with the service and Suzie, our main contact who was just wonderful. Thank you all!
Thank you so much Suzie, you guys have really impressed me. Great job on everything. Thanks again....
I have nothing but good things to say. From the beginning, Emily at the office was on top of everything. She is very friendly and made the whole process a breeze. From getting the quote, to scheduling and the cleanup, I was impressed. Thank you Emily and the SERVPRO team for your professionalism and prompt and clean work. I will definitely recommend.
Called SERVPRO of Auburn/Rocklin when I had mold show up on my home inspection in the middle of escrow, we were on a very tight time frame in order for the house to close on time. Suzie was able to come out the very next day to estimate repairs/remediation and discuss with us. Very professional and knowledgeable. They were able to get us on the schedule and complete everything within the week! Would highly recommend.
Dan & his team....A-mazing!!! I would highly recommend. Empathy, informational & very kind during times of trial and tribulation. I am so impressed with everyone who has come into our home.
I wanted you to know how pleased I am that you and your company, SERVPRO of Auburn/Rocklin, took such great care of reconstructing my house back together from the water damage I incurred; and with such impeccable work ethics. It was such a pleasure to work with you, Dan. You are such an incredible perfectionist in all you do. You installed my hardwood flooring with such precision and flawless perfection, that I will recommend you to everyone I meet.
You are so professional; have a wonderful personality, and always reassured me that I would love it when you were done. I'm so grateful to you, Dan! Thank you can never express my gratitude. You are the very best!
I've seen a lot of installations over the years, in my own home and other. None of them have ever compares to your workmanship, expertise and perfection.
Thank you so much Michelle!! They were so happy. You were amazing at getting them instant help. I will call on you and recommend you as much as possible. Thank you again!!
Very good, rapid response. On site crew was very professional and customer service oriented! Got our business back up and running in no time.
Barry did a great job for us! Our air conditioning drain system got plugged and started leaking water into our upstairs rafters. We called and with-in 2 hours Barry was out there with the fans and humidifier to get us dried. You guys have a great company with great employees!!!
When SERVPRO of Auburn/Rocklin came out and completed an Emergency Ready Plan for my business I never thought I'd use it. However over the weekend we had a small fire in our parking lot that could have quickly turned into a disaster. Since I had all my information at the tips of my fingers, I was easily able to show the fire department where everything was and the fire was put out within minutes...and there was no damage to my building!!
My neighbor went to fill his above ground pool and found that it didn’t do very well over the winter because the side split open and flooded their yard and mine...as well as my entire living room! The staff came out same day, cleaned out all the water and put in drying machines. I recommend SERVPRO of Auburn/Rocklin to everyone I meet! They’re fast, thorough and very helpful. They calmed me down as I was standing in inches of water. You can definitely tell they are experts and very professional.
Maria is an amazing young woman with a wisdom and insight that is usually reserved for those beyond the ages. It serves you well now and will continue in the future. Thank you for the hard work.
Good job! I'd hire you again any time. You were very helpful when my fridge water line was leaking and found mold I didn't even know was there. You took care of everything!
Thank you for all your hard work!
I work with a local non-profit organization that manages many different senior living facilities. We have had the pleasure of calling on SERVPRO of Auburn/Rocklin for a variety of different types of losses; from water to fire and even to reconstruction. SERVPRO is always prompt to respond and the job is always completed correctly and quickly. SERVPRO of Auburn/Rocklin is always who we call when we have a disaster of any type.
Rudy & Lewis are 1st class!!! All 10's
While moving to CA the moving truck carrying all my belongings caught fire. SERVPRO of Auburn/Rocklin not only cleaned all my salvageable items but they also worked with me, allowing me to come to their facility and go through everything helping me decide what I wanted to keep. Most of my belongings were very sentimental and losing things that I had had for years was difficult. SERVPRO showed a great deal of empathy and care. I would recommend this company and office for any kind of loss.
I am the manager at a local apartment complex. Emily in the office always does such a great job helping to schedule all our carpet cleaning needs. She does such a good job fitting us in last minute when needed and is always very nice to speak with.
My son in law had a water problem from their washer this afternoon. I suggested he call SERVPRO of Auburn/Rocklin. He says you guys are awesome!! I'm thinking this had best be the last problem as I already have a son and his family (9 weeks ago and still not back in their house) and now my daughter and family in my home. It had best not go in threes and I don't want trouble at our house too! You guys got him back in his home in record time. Thanks!
Rudy is a gentlemen and did an outstanding job with my carpet and upholstery after my septic system exploded into my house. So accommodating!
I want to give special thanks and a note of gratitude to the wonderful gentlemen who boxed and moved my belongings and a huge wall module. They were very kind and polite and treated my things with the same care and attention as if they were their own. This team is especially suitable for woman home alone while the work was being done. I never felt uncomfortable because they were all individually wonderful people!
Always prompt, on time and friendly. Thank you for the great service.
Wonderful team! They were all amazing and very thorough. I had a small mold problem and they took care of it right away.
Ester is a woman with a spirit that is invincible and joyful at the same time. The joy in your spirit restores the laughter in others.
The other day your crew came to my home after I had a fire in my oven. Let me tell you, I have never had a better experience with people who came to perform a service. EVER! My kitchen and surrounding areas are perfect. They worked so hard and I never had to point out anything they missed - because they didn't miss a thing. My kitchen has never looked so good. I am so happy!!
After my mother recently passed away we went through the process of updating her home getting ready to sell. Our contractor pulled off the entire old roof and before he could get the new one up it rained a lot unexpectedly. Every room in the house was affected. The office staff helped us so much through the entire process with our insurance company and was there for us when no one else was.
Maria was excellent in you professionalism and thoroughness on this job!! I never expected a fire in my home could bring such pleasant people into my life.
We would like to express our appreciation to Maria, Michelle, Ester and Rudy for their excellent cleaning and restoration of our house due to a fire in our attic and bedroom. They were very careful in removing and replacing things throughout our house. We are deeply grateful and thankful to them.
Your crew was phenomenal! Very professional and paid close attention to all of the little details. They finished on time and even helped me with a couple of pieces of heavy furniture. ALL TENS!!
We recently flooded multiple rooms in our home. The initial team arrived in less than a couple of hours from our call to our insurance company. I can't say enough good things about them! Not only was each of them knowledgeable and efficient, but they were also professional and very courteous. As we have never had a flood before, they helped us understand the damage. SERVPRO of Auburn/Rocklin was able to resolve the water damage very quickly and because of their efforts we had no other damage.
All 10's. Really awesome crew!!!!
We had an inaccurate estimate from one of your competitors the last time we needed carpet cleaning ($450 for 3 bedrooms) which prevented us from using them - phone person may have been inexperienced. I have already recommended SERVPRO of Auburn/Rocklin to my friends, family, and colleagues.
(Commercial carpet cleaning) 10+The guys are awesome! Polite, fast, and work well together. They deserve a raise! :-)
The crew did an excellent job. Our colors were difficult to match, but the crew made it happen. Our restoration looks fantastic!
Maria, Esther and Rudy were very helpful and were eager to do anything needed after a tree was blown into our house during a rain storm.
I appreciated the prompt service and communication during the whole process.
They were the only people in this process that were both helpful and professional!! Thank you from the bottom of my heart!
After my home was affected by smoke due to a wild fire nearby I didn't know how I was going to get the smell out. You guys did AWESOME! Everything was great.
After a tragedy like this, we are absolutely thrilled at all the work and attention Pete's team gave. We could not be happier with the outcome.
The people of SERVPRO of Auburn/Rocklin who came to my home were very knowledgeable, professional and responsive. Emily on the phone was wonderful too.
Thank you for coming right out to inspect and finding the source of the leak and then starting restoration so quickly.
The people of SERVPRO of Auburn/Rocklin who came to my home were very knowledgeable, professional, and responsive. Emily, on the phone, was wonderful too.
Everyone involved in this tragic event has been very attentive, timely, thorough and knowledgeable. Derek has been outstanding!
The entire staff did an excellent job and made us feel very comfortable during this stressful time. Well done!
THANKS - GREAT JOB [cabinet rebuild after refrigerator leak].
SERVPRO of Auburn/Rocklin, a team of many talents, made it look easy and made it all come together. They are a crew of tireless workers and were a pleasure to work with [drywall, paint, tile flooring].
Your crew was very friendly, helpful and trustworthy!
From the beginning of the job to the last days of cleanup, Maria and her crew showed the utmost in professionalism and courtesy toward my family and me. She was always aware of our needs and explained each process of the cleanup. She made a terrible event much easier to deal with. I believe that if we all had more personnel like Maria and her crew, our lives would be much better for it. Thank you for such a great job and the professionalism of your company.
When I had a roof leak, I called SERVPRO of Auburn/Rocklin to dry out the water. I was amazed to see the spread of the water when Derek showed me with his infrared camera. I would have never imagined how far the water had spread in the walls. It gave me peace of mind knowing that having SERVPRO mitigate would prevent any mold growth. I totally trust them and highly recommend them.
Everyone involved in this tragic event had been very attentive, timely and thorough. Also extremely knowledgeable. The staff was outstanding!!
Great service. What a relief to have them take care of my water and mold issue. They even came back a month later and checked to see that it was resolved.
Thank you so much! You guys made a stressful situation much easier to handle.
Although our remediation took longer than expected, Clayton remained professional and informative throughout the process. The duration was out of his control, but was reassuring about the process.
We are very satisfied with the promptness and helpful suggestions through what could have been a very stressful situation.
Everything was wonderful. Your crew was very polite, courteous and respectful to us and out business. Thank you!
I was very pleased with the quick response and the service I received. Barry kept in contact with me every day!
Just really impressed with them on so many fronts. Amazing service at all hours, incredibly courteous, prompt and professional, know what they are doing and explained everything. It really can't get any better for a service company. Thank you
Barry and Clayton provided outstanding service. They answered all of my questions and worked quickly and professionally. I would highly recommend them to others.
When a water pipe broke in my master bathroom I didn't know what I was going to do. My entire top floor was covered in water. Your crew came in and took care of everything, they went above and beyond. I couldn't have asked for better service!
When my water supply line broke in my bathroom I had no idea mold had already started to grow. Your crew was amazing and I am so glad I called you!
Your crew was excellent, hardworking and very professional. They did a great job! Everything was taken care of as quickly as possible and I appreciate it.
Clayton was extremely helpful. Very fast! Did complete removal of flooring after a rain storm flooded our home all on his own. Excellent service!
Everyone was courteous and accommodating when my fridge leaked and affected several rooms in my house.
Bob and his crew were very diligent to help us with our issue. (Bio-odor). They maintained very professional attitudes and stayed positive while dealing with an unpleasant issue. Keep up the good work! We are very thankful for the great job the SERVPRO crew did for us.
They are a great group of people! All 10's. Michelle was terrific, friendly, and helpful.
All of the on-site personnel were courteous and professional; however, we felt that Sean demonstrated the most concern for our best interests.
I want to thank your crew for finding my diamond necklace I thought I had lost!
Certificate of Satisfaction: 10++++ All the staff have done an outstanding job in ALL areas. Wonderful job done!