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Our Step by Step Process to Fire Damage Restoration by SERVPRO of Auburn/Rocklin

4/14/2019 (Permalink)

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency.

Step 1: Emergency Contact

The restoration process begins when you call us. Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. 

Step 2: Inspection and Fire Damage Assessment

We carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action. 

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs. 

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process. 

Step 5: Removal of Smoke and Soot from All Surfaces

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Have Questions About Fire, Smoke, or Soot Damage? Call Today – 916-632-2250

Additional Fire Services We Provide

4/10/2019 (Permalink)

Board-ups 

SERVPRO of Auburn/Rocklin provides board-up services. In some cases it may be important to secure openings to your home or structure using sturdy, durable materials designed to protect it from both weather intrusion and intrusion by outsiders. 

Inventory

Utilizing Contents Claim Inventory Service (CCIS) technology, SERVPRO of Auburn/Rocklin can generate comprehensive room-by-room inventories. Contents are categorized as salvageable, non-salvageable and questionable - allowing for easier contents settlement.

Move-Outs

If prolonged exposure to the loss event could cause additional damage to your contents, your contractor requests relocation of the contents, or the safety of your contents is a concern, a move-out may be recommended. In these situations, SERVPRO of Auburn/Rocklin is trained to properly inventory, move out and control the contents from the structure during the cleaning, restoration and deodorization process.

Electronics Cleaning 

Smoke residues can contain acids that corrode metal surfaces when moisture is also present. If the residues are not removed, corrosion can eat away at the metal casing and can ultimately cause electronic failure in the device. We can clean the outside casing correctly, as well as refer your equipment to a qualified electronics vendor.

Artwork

Artwork ranges from inexpensive framed pictures to extremely valuable fine art. Restoration of valuable art requires the use of a trained art restorer (known as a conservator), while less expensive art may not warrant these costly specialized services. We will usually subcontract fine art restoration to a conservator. If desired, the we may attempt to remove smoke residues and odors, after qualifying with the customer that such cleaning procedures may affect the visible appearance of the item.

Commercial carpet and upholstery cleaning

3/17/2019 (Permalink)

Even the highest-quality carpet and upholstery can show soiling over time. Protect your investment by calling us to clean and maintain your carpet and upholstery. SERVPRO of Auburn/Rocklin offers a number of cleaning options to match any type of upholstery or carpet.

Need Carpet or Upholstery Cleaning?
Call Today – 916-632-2250!

We also offer a range of specialized cleaning methods:

  • Bonnet Cleaning: A less aggressive method for short piled carpets.
  • Hot Water Extraction: A deeper cleaning method for all carpet types.
  • Deluxe Precondition and Rinse: Helps restore deeply soiled areas.
  • Showcase Premier Cleaning: The most thorough cleaning method in the industry.
  • Dry Cleaning: When color-fastness is an issue.

Preventative Maintenance

Carpets act as a filter, trapping dust, dirt, gases, animal hair, and other soils. All carpet manufacturers agree on actions you can take between carpet cleanings to increase the life span of your carpet.

IICRC states that 79% of soil in carpet is dry soil. Vacuuming is a key component to proper care and maintenance of carpet.

Preventative maintenance actions include: 

  • Regular vacuuming
  • Spot removal
  • Pilating the carpet to prevent matting
  • Moving furniture to change traffic patterns
  • Using walk-off mats to limit the amount of soil tracked onto the carpet

Professional Cleaning

Our professional cleaning can address moderate and heavy soil conditions in your carpets. How often you’ll need professional cleaning depends on soil build-up, traffic, type and color of carpeting. A good rule of thumb would be to professionally clean your carpet every 12 months. The best advice is to clean carpets before they become totally saturated with soil. If you wait until carpets look really dirty, the carpets may never be restored to their former appearance. Dirt builds up in layers, and when a carpet looks dirty you are only seeing the dirt at the tips of the fibers. More dirt is hiding below the surface down near the base of the pile, causing damage to the carpet. When a carpet is saturated with dirt, the soil has penetrated crevices and has become firmly lodged.

We will get the job done right. For a cleaning backed by state-of-the-art equipment, over 40 years of experience and Professionals trained to the highest standards, call us today

When Storms or Floods Hit, SERVPRO of Auburn/Rocklin is Ready!

3/9/2019 (Permalink)

SERVPRO of Auburn/Rocklin specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 916-632-2250

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Auburn/Rocklin provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays

Our Fire, Smoke and Soot Restoration Services

3/5/2019 (Permalink)

Structural Cleaning

After a smoke or fire damage, ceilings, walls, woodwork, carpeting and floors will often need a thorough cleaning. SERVPRO of Auburn/Rocklin will pretest to determine the extent of damage, and then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found in your structure. Depending on the amount of soot, we may even be able to reduce the cost of recovery by cleaning lighter soot deposits found on some surfaces, eliminating the expense incurred with repainting or refinishing. In other cases, we will clean to “prepare for painting”. This process deodorizes and ensures the new paint will adhere properly to the surface.

Contents Cleaning

All of the restorable contents in affected areas will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies and upholstery. SERVPRO of Auburn/Rocklin begin by carefully inspecting and testing all fabrics in the structure to determine which cleaning methods are most appropriate. We can provide wet or dry cleaning services. Additionally, all the other restorable contents will be cleaned and deodorized to pre loss condition. This includes electronics, art, wood furniture, kitchen items, clothing, bedding, bric-a-brac and much more. Finally, we can provide an inventory list of all “to be claimed” items if requested.

Deodorization

SERVPRO of Auburn/Rocklin provides specialized services that rid your home or place of business of offensive odors left by fire or smoke damage. We do not merely cover up lingering odors with a fragrance, they seek out the sources of the odor and remove them. Ask us to explain the various deodorization methods available and which will work best for you.

SERVPRO of Auburn/Rocklin Water Detection Equipment

3/1/2019 (Permalink)

Detection Equipment

Scoping involves locating the areas of the structure affected by water and defining the extent to which the structure and contents have absorbed moisture. Moisture detection devices are also used to verify that an environment has been dried thoroughly.

Moisture Sensors are used to detect moisture in carpets, baseboards and walls.

Moisture Meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate moisture readings that enable the us to monitor the drying process.

Thermohygrometers measure both temperature and relative humidity. Capturing these two readings, a SERVPRO of Auburn/Rocklin professional using a psychrometric chart can calculate specific humidity, dew point and vapor pressure.

If you find your property experiencing water damage, make sure you call SERVPRO of Auburn/Rocklin at 916-632-2250!

What TO do and what NOT to do after a fire

2/27/2019 (Permalink)

What to do after A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting us.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

How SERVPRO of Auburn/Rocklin protects your contents after a water loss

2/13/2019 (Permalink)

Contents Restoration

SERVPRO of Auburn/Rocklin specializes in restoring contents damaged by storms and other water damage events. Our expertise and our “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents to determine what items can be restored back to their condition before the water damage. We utilize several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning, SERVPRO of Auburn/Rocklin can conduct an organized, efficient move-out of the affected area. A move-out will provide several benefits, including:

  •  A quicker remodeling process
  •  Protecting items from potential damage
  •  Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

Electronic Cleanup

Water-damaged electronics can present a serious hazard. Do not attempt to turn on or operate any electrical device that you suspect has been damaged by water. We will coordinate the restoration of your electronics, including:

  •  Television sets
  •  DVD players
  •  Computers
  •  And more

The key to restoring electronics is taking prompt action to prevent further damage. We start by cleaning the exterior of electronic devices to help stop further corrosion and damage. Electronics will be cleaned and inspected by a qualified electronics technician.

Document / Photograph Drying

When your valuable documents, including photographs, are damaged by water, extreme caution should be taken to help ensure the water damage does not destroy the document. Although some documents may not be restored to pre-water damage condition, SERVPRO of Auburn/Rocklin can save a great deal and help minimize additional damage. 

Depending on the type of documents and the level of water damage, we have five options for the restoration of documents:

  • Air Drying
  • Dehumidification
  • Freezer Drying
  • Vacuum Freeze Drying
  • Vacuum Thermal Drying

Contents Claim Inventory Service

When a storm event happens, the damage can often feel overwhelming. We can help ease the worry and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Our Contents Claim Inventory Service:

  •  Preloss list and value of contents
  •  Detailed and accurate report
  •  Better information to settle claims quicker
  •  Assistance with burden of proof for claims
  •  Peace of mind when you need it most  

What to expect from SERVPRO of Auburn/Rocklin when you have a commercial water loss.

1/30/2019 (Permalink)

The pipe burst under the sink in the bathroom of your office building left a mess. The floors and walls are wet, and it appears that you may have to disrupt daily operations for awhile so that professionals can restore the office. It is wise to call us right away because excess water can cause damages to the structure of the building as well as to floor tiles and walls. Plus, if you allow water to stand inside the building for more than 48 hours, mold may start to grow, which can cause health effects.

Our commercial water damage SERVPRO technicians of Auburn/Rocklin are highly trained and understand the importance of mitigating moisture quickly. The team can use extractors, vacuums or pumps to remove water from the structure. After the migration phase, the team dries the area. Our crew may employ air movers or axial fans to dry the office. The team may also utilize dehumidifiers to reduce humidity and increase evaporation. We also may use dehumidifiers to pull in moisture and return dry, warm air inside the office environment. This step helps increase the drying phase.

We work fast to dry the area to prevent microbial growth and to reduce the chances of other secondary issues such as wood rot from occurring. The crew can also pack out materials and contents inside the office. We itemize, categorize and store each item in a dry and safe area on or off-site until the restoration process is complete. We know that it is essential to keep your office functioning on a daily basis, which is why you can expect our techs to work quickly and to strive to get the job done right.

SERVPRO of Auburn/Rocklin provides commercial water damage restoration services that can restore your office when possible. Call us at (916) 632-2250 any time of the day or night to schedule an appointment. We are here to help and can return your office to its preloss condition.

What to expect from SERVPRO of Auburn/Rocklin when you have a water loss.

1/16/2019 (Permalink)

When problems with plumbing cause excessive pooling it requires removal equipment that most homeowners just do not own. Whether it's a slow leak or a full-scale burst pipe, the after-effects of crawlspaces, sub floors and carpet pads that become saturated by water can cause lasting harm to a property's structure.

When it comes to removing water, we use pumps at first, before moving in with more precise wet/dry vacuums and extraction wands. SERVPRO of Auburn/Rocklin technicians must pass a stringent training program before working in our franchises. Their training allows them to use advanced techniques to make sure moisture can be removed from even difficult to reach areas.

Floorboards can be notoriously difficult to dry, which is why we use flat lay drying techniques. A process by which a sheet is laid on the affected surface and air-circulation is applied. As the sheet inflates, water is drawn out and into the air. We have found this technique to be extremely useful in the removal of moisture from in between floorboards or gaps in your property's structure.

Carpets may be pulled up, pads replaced, and sub floors inspected to ensure every ounce of moisture has been removed. Once satisfied, we can place rapid air-movers into the affected area. These circulate hot air, evaporating moisture. It is part of a two-step process that guards against the risk of mold or mildew buildup after a leak. The second step is to place humidifiers into the affected area and remove the evaporated moisture from the air.

At the conclusion of service, our technician can remove all equipment as well as any materials that need discarding. We can then walk you through the affected area to show you where work has been carried out, where items have been restored and which need replacing. At SERVPRO of Auburn/Rocklin we know replacing items can get expensive, so we work toward restoration rather than a replacement to keep costs as low as possible for our customers.

If you need urgent water removal, do not hesitate to call SERVPRO of Auburn/Rocklin today! (916) 632-2250