Recent Posts

Important things to know about Black Water

9/9/2019 (Permalink)

Immediately after experiencing life-altering flooding in Auburn/Rocklin, CA the first thing you probably want to do is start dealing with the water damage from the flood. Before diving in to the problem it is important to know about the associated dangers of black water. 

What is this water and why should it be avoided? 

Black water is liquid presumed to house multiple contaminants. It could contain: 

• Fecal matter 
• Urine 
• Used toilet paper 

Sewage systems frequently become compromised and leak after water damage, they can pose health threats to those who encounter the dirty liquid. 

It’s also important to be aware of gray water. That type often comes from washing machines, dishwashers, sinks and showers and is not immediately as dangerous as the black variety, but can become more hazardous after 48 hours of contact with building surfaces. 

How can you stay safe from contaminated water? 

The best way to limit your exposure to hazardous water from flooding is to limit your exposure to it. Instead of trying to handle the cleanup process yourself depend on our SERVPRO team to assess the damage and tackle the steps necessary for a thorough restoration of your home. 

Black water is a likely contaminant after a flood, and it’s a primary reason why you should not deal with the water damage on your own. Contacting a professional team to assist with damage from flooding gives you greater protection from possible risks and increases the likelihood of positive outcomes.


Call us at (916) 632-2250 for more information on mitigating storm damage and how you can be prepared.

Fire Hazards

8/1/2019 (Permalink)

Home and commercial fires can happen quickly and always expectantly.  Here are some common causes of home fires and ways to reduce the risk:

  • Electrical Equipment - Faulty or frayed cords can be the culprit to an electrical fire. Even seemingly harmless appliances like a toaster oven or blender can be dangerous if the cord is damaged.  Make sure all cords plugged in are in good condition.
  • Candles - Approximately 37 percent of fires caused from candles start in a bedroom, because it is easy to forget about a candle or fall asleep with one lit. Make sure to blow out a candle when leaving the room and be sure to keep tissue boxes, books, and curtains away. 
  • Heating Mechanisms - winter months can sometimes require extra heating devices. Portable heaters are useful but are dangerous.  Furniture, clothes, curtains, and other flammable objects can all catch fire if near a portable heater.  Be sure to keep those items away from the device and monitor regularly. 

There is always a risk of fire hazards so it’s important to know the potential sources and take precautions. If you suffer from fire damage, call SERVPRO of Auburn/Rocklin so we can get you bank in your home. (916) 632-2250

How Pack-Outs are a Part of Water Damage Restoration

6/13/2019 (Permalink)

Reduce the chaos of commercial water damage mitigation in Fayetteville by considering a pack-out of furnishings, electronics and other equipment, and documents. Choosing to clear the flooded areas of your commercial property makes planning for and implementation of water extraction strategies more efficient. The contents removed also receives the treatments needed to return to function and appearance. 

Heavy spring rains and overflow from higher elevations contribute to the need for professional water removal in your packing up and moving out contents is often a smart initial step. When commercial spaces are free of inventory, stored items, and other portable items the removal of excess water becomes more straightforward. Without the added humidity-load of saturated contents, it is easier and quicker to accomplish structural drying. 

SERVPRO uses a structured Contents Claim Inventory Service (CCIS) protocol to ensure the items we pack out are inventoried thoroughly and tracked throughout the process. Lists of packed contents for each space, digital photographs of articles removed, and the option of barcoding for speed and accuracy provide safeguards for commercial clients. 

Insurance claims for water damage need documentation for certain payment. The SERVPRO CCIS establishes the condition of each item packed out, the planned cleaning and drying strategies we believe appropriate, and the results of the treatments completed at our climate-controlled production facility. If an article is not restorable, the need for a replacement is proven.

SERVPRO production facility technicians have innovative equipment and specialized training to bring even extensively damaged items back to preloss condition. The resources available to our employees include vacuum freeze-drying systems for documents, books, and photographs. Thermal chambers for electronics and small, easy to control drying spaces for furnishings pull moisture out of dozens of essential artifacts critical to the operation of your business. Industrial washers and dryers and access to dry cleaning services or specialized equipment that cleans and dries soft items set our company apart from traditional cleaning businesses. 

At your commercial building, our technicians use the freedom granted by cleared spaces to pump out and extract standing water fast. SERVPRO crews then use structural drying techniques taught at IICRC training to make it “Like it never even happened.” at your business property before welcoming back the restored packed out items.

SERVPRO of Auburn/Rocklin, call for a quick evaluation at (916)632-2250

Protecting Your Property from Storm Water

6/13/2019 (Permalink)

Storm water runoff is rain that has not been soaked into the ground, so it flows over the ground until it finds somewhere to go. Ideally, the water would find a stream or river to flow into, but this is not always the case. Sometimes the water will flow straight into your house. Water damage is never fun, and trying to get rid of water as well as clean up the rest of the mess a storm has left behind can be a real hassle. The best way to handle storm water runoff is to make sure it doesn’t happen to begin with. If you are up for a bit of landscaping, you can optimize your yard to keep storm water away from your building.

  • Swales: Simply put, a swale is just a type of trench meant to carry water and redirect it away from something important. If you decide to install swales in your yard, make sure they are redirecting somewhere that the water will not cause damage such as a stream or pond.
  • Rain Gardens: These gardens are designed with plants that are able to take up excess water to keep it from flowing freely. They also help filter the water so that the water that does reach ponds and rivers tends to be cleaner than water that has just flowed over driveways and roads.
  • Draining Driveways: Driveways are one of the largest contributors to storm water runoff. Installing drainage areas on the sides of the pavement or using gravel can help minimize the amount of water that becomes runoff.

Sometimes there is so much runoff that no matter what you do, your house may suffer from some water damage. If that is the case, call SERVPRO of Auburn/Rocklin at (916)632-2250.

SERVPRO Storm Response

6/13/2019 (Permalink)

SERVPRO Storm Response

The team here at SERVPRO of Auburn/Rocklin is ready for whatever happens, no matter the time, night or day. When it comes to fire & water damage, our professionals work endlessly to make sure our customers are happy and that we walk them through each step of the cleaning process.

We're Highly Trained Storm Damage Specialists

As leaders in the storm and water damage industry, we have advanced training and expertise, not to mention a tremendous amount of hands-on experience. We use this training and experience to quickly dry your home and restore it back to pre-storm condition.

We're Quick to Any Size Disaster

When a storm hits your home or business, you need help immediately. Our quick response will help prevent secondary damage and help reduce restoration costs.

We Have the Resources to Handle Storms and Disasters

We can access the resources and personnel of 1,700 Franchises to handle major storms and disasters. We also have access to special Disaster Recovery Teams strategically located throughout the country to respond to catastrophic storms and events.

Locally Owned and Operated

SERVPRO of Auburn/Rocklin is locally owned and operated, so we are part of this community too. When you have a storm event or flooding emergency, we are in the area and ready to help.

Have Storm or Flood Damage?

Call SERVPRO of Auburn/Rocklin today (916)632-2250

How Our Team of Experts and the Steps They Take to Restore Your Water Damaged Home

6/13/2019 (Permalink)

When your home experiences a water loss, it is tempting to treat the cleanup as a simple matter. Mopping up the water or opening some windows while getting the fans going is a natural impulse and is recommended on some online sites. Homeowners who chose one tactic or the other might feel that their efforts take care of the problem. Water damage mitigation is more complicated than a few minutes of squeegeeing or airing out wet spaces. We can help.

Water cleanup becomes necessary because of a variety of ordinary reasons. The intensity of the problem also varies and can change if not resolved completely. For example, a leaky pipe under your sink can seep for an extended period without notice but eventually breaks, sending water spreading throughout your kitchen. The wisest response is to contact our team rather than manage it yourself.

SERVPRO’s experienced crew of water mitigation technicians deals with the kitchen flooding and then finds the damage under the cabinets from the original leaking as they move through all the steps to clean up the water. Removing the kickboard at the base of the cabinet reveals a hidden pool of water that collected underneath. The structure of the cabinet is deeply saturated and might be showing signs of warping or deterioration.

This kind of issue is more frequent than you think and is why is it essential to spend time exploring the dimensions of the water damage, including using moisture meters or infrared scanners to “see” beyond the obvious puddle on the kitchen floor. Once SERVPRO removes all the water, visible and hidden, we then plan for structural drying. Extractors and pumps switch to air movers, heaters, and dehumidifiers to reduce moisture levels to normal readings.

One unfortunate side effect of unresolved water damage can be mold. If we discern microbial growth during a job, our technicians are trained to adapt the plan to include remediation efforts. SERVPRO is a full-service restoration company, permitting us to react professionally and appropriately to any unforeseen issues during a project.

Reach out to SERVPRO of Auburn/Rocklin and call us at (916)632-2250

Water Damage Can Potentially Leave Noticeable Odors

6/13/2019 (Permalink)

Do you know when to be worried about a funny smell? Most new homeowners are not water damage specialists, but the human nose is an excellent tool for sniffing out trouble. Your nose is not the only way to spot water damage in your new home. SERVPRO technicians are IICRC certified and can help handle any moisture problems you may discover after moving in.

The sooner you notice a problem, the sooner you can call us to help mitigate ongoing damages. With spring coming in, some water damage will be easier to spot. When you notice a problem, a highly trained SERVPRO professional can assess the extent of your damages. We can use our specialized equipment to remedy the issue fast.

What should you keep an eye out for when you do your spring cleaning? Start at the top. When looking for roof damages, obvious water stains aren't the only problem. Swollen insulation is usually an indication of water retention. Check your flashing (where the roof meets the walls) for cracks and look for missing shingles as well as more obvious signs like holes. Look at door frames and molding. Unusual stains or dark spots on the walls can mean trouble.

Inside, make sure you check your appliances after you move in to be certain they are not leaking where you cannot see easily behind them. Cracked hoses and loose connections can be tricky. Ripples, buckling, and changes in texture can tell you the flooring has a water problem. Remember to trust your nose. If it smells wrong, it probably is.

Outside water damages and mold are often caused by improper drainage. Check your spouts to see that they are clear and make sure you do not have water pooling around the foundation of your new home. At the first sign of damage, you can call SERVPRO.

Reach out to SERVPRO of Auburn/Rocklin and give us a call (916)632-2250

The Hidden Home Wrecker: Water Supply Lines

5/3/2019 (Permalink)

Most people see that SERVPRO is a flood cleanup and disaster mitigation company think “That’ll never happen to me in sunny California.”

What most people don't realize is that most of the water damage caused by flooding calls we receive come from broken or leaking water supply lines. Supply lines are those thin hoses that run to appliances like refrigerators, dish washers, toilets, water heaters, clothes washers, etc. The quality and price of these hoses vary drastically. Most people opt for the least expensive option without knowing that cheap hoses need to be checked and replaced often. Sudden bursts and slow drips both can cause a substantial amount of damage which require flood mitigation and sometimes mold remediation. If you haven't checked you supply lines in a while, or ever, now would be a good time to do so.

When your home has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

If you have water or flood damage, make sure you call SERVPRO of Auburn/Rocklin at (916)-632-2250

SERVPRO Assessing Damage After a Rainstorm

5/3/2019 (Permalink)

Heavy rainstorms around the winter in Auburn/Rocklin greater area have caused damage to homes, which can transport dangerous microorganisms into your residence. Unlike damage from a broken pipe or leaky appliance, floodwaters pick up bacteria and germs from outdoors and deposit them inside. Long after a storm has passed, leftover water and humidity lingers behind in absorbent and porous materials. Determining the source of water in your home is an important step in the restoration process.

Understanding the Three Categories of Water Damage

Each water category requires a different cleaning and restoration procedure. The most important thing to determine is whether the water originated from inside or outside the residence. All damage caused by flooding from rainstorms is considered category 3.

• Category 1 and 2: Water from a source inside the home, such as a leaky pipe or appliance. 

• Category 3: Water from an outside source that is brought into a residence and causes flood damage. This category can introduce a variety of contaminants into a home. Floodwaters have oftentimes been in contact with harmful elements, such as sewage, that may harbor dangerous microorganisms.

Starting the Cleaning and Restoration Process

After determining the category, the next step is contacting a qualified professional service that has the proper equipment and skills to handle water damage. 

• Cleaning Category 1 or 2: Using extractors, experts should remove any water from saturated areas. Affected walls and baseboards would be removed and vent holes drilled to allow airflow. Fans and dehumidifiers should be strategically placed throughout the area to decrease humidity. Any category 2 damage would also include carpet disinfection.

• Cleaning Category 3: Contaminated areas should be isolated, and all remaining water removed. Nonabsorbent materials should be disinfected. After the decontamination, the rest of the procedure follows the same steps as a category 1 or 2 cleaning.

With the help of qualified professionals of SERVPRO of Auburn/Rocklin (916)632-2250, your home can be decontaminated and restored safely, quickly and correctly.

Severe Rainstorms in the Winter and Spring

5/3/2019 (Permalink)

Here are some tips and advice of what to do before a severe storm. This is very helpful for the family to be prepared. I know outside it does not seem like much of a winter for our part of the country but we have had instances where we do need the info.

  • Make a Family Communications Plan. Your family may not be together when disaster strikes, so it is important to know how you will contact one another, how you will get back together and what you will do in case of an emergency.
  • Make an emergency kit for at least three days of self-sufficiency.
  • Keep space heater safety in mind: Use electric space heaters with automatic shut-off switches and non-glowing elements. Remember to keep all heat sources at least three feet away from furniture and drapes.
  • Prepare your home:
    • Make sure your home is well insulated and that you have weather stripping around your doors and window sills to keep the warm air inside.
    • Make sure you have a working carbon monoxide detector.
    • Keep fire extinguishers on hand, and make sure everyone in your house knows how to use them. House fires pose an additional risk, as more people turn to alternate heating sources without taking the necessary safety precautions.
    • Learn how to shut off water valves (in case a pipe bursts).
    • Insulate your home by installing storm windows or covering windows with plastic from the inside to keep cold air out.
  • Hire a contractor to check the structural ability of the roof to sustain unusually heavy weight from the accumulation of water, if drains on flat roofs do not work.
    • If you have a wood burning fireplace, consider storing wood to keep you warm if winter weather knocks out your heat. Also, make sure you have your chimney cleaned and inspected every year.
    • Have at least one of the following heat sources in case the power goes out:
      • Extra blankets, sleeping bags, and warm winter coats
  • Prepare your vehicle:
    • Keep an extra emergency kit specifically created for your car. In addition to the basic essentials, consider adding a portable cell phone charger, extra blanket, and jumper cables.
  • Make sure you have a cell phone with an emergency charging option (car, solar, hand crank, etc.) in case of a power failure.
  • People who depend on electricity to operate medical equipment should have alternate arrangements in place in case power is out for an extended period of time.
  • Plan to check on elderly/disabled relatives and neighbors.
  • Plan to bring pets inside.
  • Know where the manual release lever of your electric garage door opener is located and how to operate it in case you lose power.
  • Fill a gallon container with water and place them in the freezer to help keep food cold.

Call SERVPRO Auburn/Rocklin today at (916)632-2250