Recent Water Damage Posts

How Our Team of Experts and the Steps They Take to Restore Your Water Damaged Home

6/13/2019 (Permalink)

When your home experiences a water loss, it is tempting to treat the cleanup as a simple matter. Mopping up the water or opening some windows while getting the fans going is a natural impulse and is recommended on some online sites. Homeowners who chose one tactic or the other might feel that their efforts take care of the problem. Water damage mitigation is more complicated than a few minutes of squeegeeing or airing out wet spaces. We can help.

Water cleanup becomes necessary because of a variety of ordinary reasons. The intensity of the problem also varies and can change if not resolved completely. For example, a leaky pipe under your sink can seep for an extended period without notice but eventually breaks, sending water spreading throughout your kitchen. The wisest response is to contact our team rather than manage it yourself.

SERVPRO’s experienced crew of water mitigation technicians deals with the kitchen flooding and then finds the damage under the cabinets from the original leaking as they move through all the steps to clean up the water. Removing the kickboard at the base of the cabinet reveals a hidden pool of water that collected underneath. The structure of the cabinet is deeply saturated and might be showing signs of warping or deterioration.

This kind of issue is more frequent than you think and is why is it essential to spend time exploring the dimensions of the water damage, including using moisture meters or infrared scanners to “see” beyond the obvious puddle on the kitchen floor. Once SERVPRO removes all the water, visible and hidden, we then plan for structural drying. Extractors and pumps switch to air movers, heaters, and dehumidifiers to reduce moisture levels to normal readings.

One unfortunate side effect of unresolved water damage can be mold. If we discern microbial growth during a job, our technicians are trained to adapt the plan to include remediation efforts. SERVPRO is a full-service restoration company, permitting us to react professionally and appropriately to any unforeseen issues during a project.

Reach out to SERVPRO of Auburn/Rocklin and call us at (916)632-2250

Water Damage Can Potentially Leave Noticeable Odors

6/13/2019 (Permalink)

Do you know when to be worried about a funny smell? Most new homeowners are not water damage specialists, but the human nose is an excellent tool for sniffing out trouble. Your nose is not the only way to spot water damage in your new home. SERVPRO technicians are IICRC certified and can help handle any moisture problems you may discover after moving in.

The sooner you notice a problem, the sooner you can call us to help mitigate ongoing damages. With spring coming in, some water damage will be easier to spot. When you notice a problem, a highly trained SERVPRO professional can assess the extent of your damages. We can use our specialized equipment to remedy the issue fast.

What should you keep an eye out for when you do your spring cleaning? Start at the top. When looking for roof damages, obvious water stains aren't the only problem. Swollen insulation is usually an indication of water retention. Check your flashing (where the roof meets the walls) for cracks and look for missing shingles as well as more obvious signs like holes. Look at door frames and molding. Unusual stains or dark spots on the walls can mean trouble.

Inside, make sure you check your appliances after you move in to be certain they are not leaking where you cannot see easily behind them. Cracked hoses and loose connections can be tricky. Ripples, buckling, and changes in texture can tell you the flooring has a water problem. Remember to trust your nose. If it smells wrong, it probably is.

Outside water damages and mold are often caused by improper drainage. Check your spouts to see that they are clear and make sure you do not have water pooling around the foundation of your new home. At the first sign of damage, you can call SERVPRO.

Reach out to SERVPRO of Auburn/Rocklin and give us a call (916)632-2250

The Hidden Home Wrecker: Water Supply Lines

5/3/2019 (Permalink)

Most people see that SERVPRO is a flood cleanup and disaster mitigation company think “That’ll never happen to me in sunny California.”

What most people don't realize is that most of the water damage caused by flooding calls we receive come from broken or leaking water supply lines. Supply lines are those thin hoses that run to appliances like refrigerators, dish washers, toilets, water heaters, clothes washers, etc. The quality and price of these hoses vary drastically. Most people opt for the least expensive option without knowing that cheap hoses need to be checked and replaced often. Sudden bursts and slow drips both can cause a substantial amount of damage which require flood mitigation and sometimes mold remediation. If you haven't checked you supply lines in a while, or ever, now would be a good time to do so.

When your home has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

If you have water or flood damage, make sure you call SERVPRO of Auburn/Rocklin at (916)-632-2250

Let us be the solution to Your Water Damage!

5/1/2019 (Permalink)

A pipe bursts. A water heater leaks. A bathtub overflows. Rain waters rush in. A sprinkler system malfunctions. Water damage can happen in any number of ways. But, if your business or home is under a few inches of water, everything else takes a backseat. Only one thing matters when your business can’t operate, and there is just one thing on the mind of the water-logged resident: A solution.

Your local SERVPRO Professionals are that solution. Equipped with the knowledge, the experience, and the training to help make your water damage “Like it never even happened.” SERVPRO Professionals will start helping the moment you call. Backed by more than 40 years of experience, your SERVPRO Professionals will help put your worries at ease, because they understand the sciences of drying.

When water damage strikes, give SERVPRO of Auburn/Rocklin a call; they will help to make things right, make things dry, and make it “Like it never even happened.”

Call SERVPRO of Auburn/Rocklin (916)632-2250

SERVPRO of Auburn/Rocklin Water Detection Equipment

3/1/2019 (Permalink)

Detection Equipment

Scoping involves locating the areas of the structure affected by water and defining the extent to which the structure and contents have absorbed moisture. Moisture detection devices are also used to verify that an environment has been dried thoroughly.

Moisture Sensors are used to detect moisture in carpets, baseboards and walls.

Moisture Meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate moisture readings that enable the us to monitor the drying process.

Thermohygrometers measure both temperature and relative humidity. Capturing these two readings, a SERVPRO of Auburn/Rocklin professional using a psychrometric chart can calculate specific humidity, dew point and vapor pressure.

If you find your property experiencing water damage, make sure you call SERVPRO of Auburn/Rocklin at 916-632-2250!

How SERVPRO of Auburn/Rocklin protects your contents after a water loss

2/13/2019 (Permalink)

Contents Restoration

SERVPRO of Auburn/Rocklin specializes in restoring contents damaged by storms and other water damage events. Our expertise and our “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents to determine what items can be restored back to their condition before the water damage. We utilize several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning, SERVPRO of Auburn/Rocklin can conduct an organized, efficient move-out of the affected area. A move-out will provide several benefits, including:

  •  A quicker remodeling process
  •  Protecting items from potential damage
  •  Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

Electronic Cleanup

Water-damaged electronics can present a serious hazard. Do not attempt to turn on or operate any electrical device that you suspect has been damaged by water. We will coordinate the restoration of your electronics, including:

  •  Television sets
  •  DVD players
  •  Computers
  •  And more

The key to restoring electronics is taking prompt action to prevent further damage. We start by cleaning the exterior of electronic devices to help stop further corrosion and damage. Electronics will be cleaned and inspected by a qualified electronics technician.

Document / Photograph Drying

When your valuable documents, including photographs, are damaged by water, extreme caution should be taken to help ensure the water damage does not destroy the document. Although some documents may not be restored to pre-water damage condition, SERVPRO of Auburn/Rocklin can save a great deal and help minimize additional damage. 

Depending on the type of documents and the level of water damage, we have five options for the restoration of documents:

  • Air Drying
  • Dehumidification
  • Freezer Drying
  • Vacuum Freeze Drying
  • Vacuum Thermal Drying

Contents Claim Inventory Service

When a storm event happens, the damage can often feel overwhelming. We can help ease the worry and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Our Contents Claim Inventory Service:

  •  Preloss list and value of contents
  •  Detailed and accurate report
  •  Better information to settle claims quicker
  •  Assistance with burden of proof for claims
  •  Peace of mind when you need it most  

What to expect from SERVPRO of Auburn/Rocklin when you have a water loss.

1/16/2019 (Permalink)

When problems with plumbing cause excessive pooling it requires removal equipment that most homeowners just do not own. Whether it's a slow leak or a full-scale burst pipe, the after-effects of crawlspaces, sub floors and carpet pads that become saturated by water can cause lasting harm to a property's structure.

When it comes to removing water, we use pumps at first, before moving in with more precise wet/dry vacuums and extraction wands. SERVPRO of Auburn/Rocklin technicians must pass a stringent training program before working in our franchises. Their training allows them to use advanced techniques to make sure moisture can be removed from even difficult to reach areas.

Floorboards can be notoriously difficult to dry, which is why we use flat lay drying techniques. A process by which a sheet is laid on the affected surface and air-circulation is applied. As the sheet inflates, water is drawn out and into the air. We have found this technique to be extremely useful in the removal of moisture from in between floorboards or gaps in your property's structure.

Carpets may be pulled up, pads replaced, and sub floors inspected to ensure every ounce of moisture has been removed. Once satisfied, we can place rapid air-movers into the affected area. These circulate hot air, evaporating moisture. It is part of a two-step process that guards against the risk of mold or mildew buildup after a leak. The second step is to place humidifiers into the affected area and remove the evaporated moisture from the air.

At the conclusion of service, our technician can remove all equipment as well as any materials that need discarding. We can then walk you through the affected area to show you where work has been carried out, where items have been restored and which need replacing. At SERVPRO of Auburn/Rocklin we know replacing items can get expensive, so we work toward restoration rather than a replacement to keep costs as low as possible for our customers.

If you need urgent water removal, do not hesitate to call SERVPRO of Auburn/Rocklin today! (916) 632-2250

Sump Pumps: How they Work & Why they're Important

6/20/2018 (Permalink)

In-order to understand how a sump pump works and why it’s important, it’s helpful to first understand the home building process.  After a hole is dug by an excavator for a basement, the next step is to put in foundation footings.  Foundation footings in Wisconsin are typically a poured cement slab, often reinforced with rebar.  The footings are poured into the excavated trench essentially in an outline of the foundation walls.  The footings provide a foundation upon which the cement bricks of the foundation will be laid, or upon which the cement walls of the foundation will be poured, depending on the type of basement wall construction used.  The soil upon which these footings are poured needs to stay at a consistent moisture level to prevent settlement, heave, or differential movement.  That’s where the sump pump and it’s supporting system comes into play.

A drain system is installed around the perimeter of the foundation/footings.  This drain system is essentially a system of pipes (surrounded by crushed stone) with holes in the top that collect water that is heading towards the foundation walls.  The water that is collected in these pipes is redirected into a sump crock in the basement, where a pump then pumps the water up and out of the basement.  Proper installation and maintenance of this entire system is essential to keeping a basement dry and stable. 

Sump Pump Failure & Homeowner's Insurance

6/20/2018 (Permalink)

We recently talked about sump pumps; how they work and why they’re important.  Now imagine the potential damage to your home should your sump pump stop working for any reason; whether it be due to a power failure during a spring storm, or the simple mechanical failure of the pump itself.  Without a functioning pump to pump the water out of your sump crock, and up out of your home, the crock will overflow into your basement, soaking your carpet and drywall if your basement is finished, and possibly destroying furniture, important documents and anything else you may have stored in your basement.  And depending upon things like the water table and soil conditions in your area, the elevation of your home, and the amount of time the pump is out of order, the amount of water can be significant, causing havoc even in an unfinished basement.        

Many people may assume that their homeowner’s insurance will cover this type of damage.  But did you know that in most cases, a standard homeowner’s insurance policy does not provide coverage for water damage caused by sump pump failure.  However, this type of coverage can be very affordable and can easily be added on to your standard homeowner’s policy in the form of what’s called an endorsement.  When this type of endorsement is active, it provides for coverage of property damage caused by water that has managed to back up and into your home from pipes, sewer systems, drains, sump pumps, water-service, or any additional system that transfers fluids to and from your home.  Now is a perfect time of the year to check with your insurance agent to see if you have this important coverage.

IT DOESN’T TAKE A LOT OF WATER TO CAUSE PROBLEMS!

6/20/2018 (Permalink)

It doesn’t take a lot of water to cause tremendous damage. Just an inch or two can destroy carpets and dry wall, warp wood floors, damage building components.

Water damage can be caused by many things:

  • Sump pumps
  • Water heater failures
  • Broken pipes
  • Washing machine
  • Dishwasher leaks
  • Ice maker problems
  • Flooding due to heavy rain
  • Ground water seeping into the basement
  • Natural disasters

Even after the water seems to disappear, excess moisture can hide in your floor coverings, foundation, wood structures and walls—causing major damage to your property and creating the perfect environment for mold and other fungi growth.

That's Where the SERVPRO of Auburn/Rocklin comes in. If you catch it in time, you can ward off a lot of the damage and save money and headaches down the road. It’s important that water is quickly removed and the property dried, ventilated and disinfected to inhibit the growth of bacteria, fungi, mildew and other microorganisms that are harmful. If you need us, we will be there. (916) 632-2250

Water Damage Timeline

5/1/2018 (Permalink)

Water Damage

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Auburn/Rocklin provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Auburn/Rocklin arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Need Emergency Service? You can call us 24/7 at 916-632-2250. SERVPRO of Auburn/Rocklin. 

Use a Professional Water Restoration Company

4/12/2018 (Permalink)

Picture this: you come home from vacation only to find water in your home! Who can you call to help? Your initial response may be to call a contractor, but there are differences between contractors and professional Water Restoration Companies. As a professional Restoration Company, we try to restore, rather than replace, whenever possible.

 A contractor’s job is to replace everything that is affected. This will often will include all flooring, walls, cabinets and even furniture. SERVPRO® of Auburn/Rocklin technicians are certified in drying and cleaning water damage to industry standards. We will not remove materials unless it is necessary. The average time to dry is 3 days, his prevents further interruption to your daily life and also saves you money. We try to mitigate the water damage, and restore when possible. Restoring your home is more cost efficient than replacing materials in your home.

 Call SERVPRO® of Auburn/Rocklin.! We are available 24/7 for emergency water losses!

Water Damage, Sewage Cleanup and Contaminated Water

4/12/2018 (Permalink)

The three types of contaminated water:

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

  • Water from a clean source like a broken water line
  • If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

 Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

Sewage cleanup must not be taken lightly. Serious long term health issues to adults, children and even pets may occur due to bacteria, viruses and even parasites. Don't delay. Take immediate action. Call SERVPRO of Auburn/Rocklin at (916) 632-2250 today for a free estimate.

Rain Damage and Flood Damage to your Home

3/6/2018 (Permalink)

Rain damage is caused by falling water. A leaky roof or window can cause rain to intrude into your home unexpectedly. Obstructed gutters and downspouts can also be a large contributor to rain damage. So, it is extremely important to thoroughly clean your gutters and downspouts and to keep the rain from entering your home and seeping into your walls.

 Rising water, improper grading, drainage fails, or rising creek water are all examples of how flood damage can occur in your dwelling. Another example that allows excess water to intrude into your home are cracks in your foundation, becoming yet another victim to flood damage.

 It is extremely important to professionally dry the structure as quickly as possible to prevent further damage to the residence. SERVPRO of Auburn/Rocklin uses updated equipment and professionalism to treat your home as it is ours. We want to help you restore your home and make it “Like it never even happened.”

 Have Storm Damage? Call Us Today-- SERVPRO of Auburn/Rocklin 916-632-2250

Secondary Damage to Hardwood Flooring

6/27/2017 (Permalink)

There are many ways water damage in your home or business can occur. Some of the most common examples are broken or leaking pipes, appliances malfunctioning, or flooding. The key to keeping the extent of water damage to a minimum is a quick response to start drying. Otherwise secondary damage to the property will be inevitable. Secondary damage can be many things from, delaminated carpeting, discoloring of building materials, musty odors, mold, or warped flooring. In this case we are talking about hardwood flooring in particular and what happens. Wood is semi porous material that absorbs water slowly between the wood joints. If wood has been affected by water damage, and is caught in a short amount of time, there are drying mats that can extract the water out of the wood and bring it back to its original state. If a wood floor has absorbed a significant amount of water and has dwelled for an extended period of time, then the wood floor will begin to cup and stain. If the floors are left in this condition it will get worse to the point of no return and must be removed. If wood floors are treated as soon as you see cupping, there is still a chance of them being saved. Water will get extracted, and then once dry, the wood can be sanded and refinished to get a smooth surface again.

If you or someone you know ever experiences water damage, the first thing you should do is call SERVPRO of Auburn/Rocklin and start the drying process to prevent unnecessary damage from occurring! If water damage occurs and has gone unnoticed, call us in and we will survey the damage. Our goal is to save as much as we can and assist in the replacement of materials if absolutely necessary.

Saving Personal Belongings from Water Damage

6/23/2017 (Permalink)

One of the most common topics after a client suffers water damage, is how and what they can save from water damage.  Unfortunately, there is no clear cut answer to this question. Every water damage is unique in some sense, so what can be saved is really on a case by case basis. However, here are some guidelines that you can use to make the best decision possible.

What Type of Water Damage

Determining whether the water that damaged your personal belongings is clean or contaminated will be a big factor in whether or not it can be salvaged. Obviously, if you are dealing with clean water, the chances of being able to save some of your belongings is higher.  Even though it may be possible to restore something that is damaged by contaminated water, it is more than likely not worth the health risk that it may bring.

Porous vs Non Porous Materials

Porous materials such as fabrics, wood, and paper are very good at retaining water. This also means it increases the chance of other dangers like mold growth, and damage beyond repair. This is not always the case and if handled quickly and properly, many times these items can be saved as well. On the other hand, non-porous materials like marble, metal, and porcelain - among others - usually have no problem being restored. Since there is really nothing for bacteria and mold to root itself in, a simple cleaning is usually no problem.

The Amount of Time the Water Saturated

Another factor that will come into the equation of determining what can and cannot be saved is how long the materials have been wet for. The longer an item sits in water, the deeper it can penetrate. As you can imagine, this makes it increasingly more difficult to bring it back to its normal state. The perfect example of this is wooden furniture. It takes quite a bit of time for it to really absorb and become completely water logged. If you get personal belongings out of the standing water and begin the drying process right away, you have a good chance of being able to save them.

Factor in the Replacement Cost

Water damage restoration of personal belongings is no different than any other type of repair. You will always want to evaluate how much it is going to cost to repair something versus simply replacing it. Is the item you want to save really worth paying a professional to do work on it? Sometimes it is, sometimes it is not.

You should also take into account that paying for restoration does not guarantee your item will be returned to its original state. If that’s the case, you’ll have to replace the item anyways.

If you are unsure about whether or not one of your items could be salvaged, it is best that you get it analyzed by a professional. If you hire a water damage restoration company to handle a dry out of your property, they will be able to assist you in assessing damage to your personal belongings as well. To speak to a professional water restoration representative at SERVPRO of Auburn/Rocklin, call them today (916) 632-2250.  We are always there to help.

How to Clean Up Water Damage

6/23/2017 (Permalink)

Whether you’ve had a leak from an overflowing toilet or you had a pipe burst in the basement, it’s important to know how to clean up water damage properly to reduce the long-term effects. Let the experts at SERVPRO of Auburn/Rocklin help you with your water damage clean-up by giving you a list of do’s and don’ts!

How to Clean Up Water Damage: Do’s & Don’ts

Do:

Call a professional – this is especially important for larger floods since they have the ability to cause serious damage to your home, including mold. At SERVPRO, we have helped your friends and neighbors with all their water damage restoration services since 1967, so you can trust us to get the job done right.

Dry standing water – whenever possible, dry as much standing water as you can by soaking it up with sponges and towels. It’s also smart to use a box fan on the affected area to speed up your drying time—but be sure not to plug in or set the fan on any of the wet areas.

Remove saturated items – you should remove any saturated rugs or carpets, especially on hardwood, to an area where they can dry out thoroughly.

Ventilate the area – if you have a flood during the summer, use your air conditioning to accelerate drying.

Remove sensitive materials – whenever you can, remove any sensitive materials from the area, including computers, artwork, rugs, books, and anything else that can be easily transported and dried in another area.

Call your insurance company – it’s incredibly important to check with your insurance company to see what is covered for your home as soon as possible.

Don’t:

DON’T operate electronics – do not operate TVs, vacuums, or any other electric appliances when standing on wet flooring, especially concrete—it could result in a serious injury.

DON’T use heat to dry – in a closed-off interior space, you shouldn’t use heat to dry any affected areas because it can increase the mildew growth.

DON’T leave wet fabric together – whenever possible, separate wet fabrics and give them space to dry apart as soon as you can.

DON’T wait to call SERVPRO – Don’t wait—call SERVPRO of Auburn/Rocklin right away when you have water damage in your home.

Steps Taken in the Cleanup of Water Damage

5/16/2017 (Permalink)

SERVPRO Handles the Entire Remediation Process

Water damage can come from many different sources, with varying intensities, danger levels, and reach of damage. Ultimately, many different objects, surfaces, and materials in a home can suffer water damage from the same event, and many homeowners question how a company such as SERVPRO handles a comprehensive water damage cleanup job. Here you'll learn about some of the ways our technicians control and repair water damage in local residences.

Identifying the Source and Water Type

Water damage must be correctly defined by water type and source. Did it come from a storm or flood, or was it a pipe burst? There are also different types of water, typically categorized as either clean, gray, or black, each one with different safety and cleanup protocols. If necessary, our crew will work to stop the water flow as quickly as possible, to avert further damage to your home.

Surveying Damage and Mold

After we understand what type of damage we're dealing with, our technicians search the home visually and with moisture detection equipment to find out what objects have been affected, and what else needs to be done. Additionally, we look for signs of mold growth, which often takes priority in a cleanup operation.

Furniture and Water Removal

The next step is to remove all furniture from affected areas, and then pump out water if necessary. We use industrial-grade machinery to pump water from the interior to the exterior of the home, with either a portable or a truck-mounted pump.

Drying and Odor Treatments

At this point, we bring out more heavy machinery to begin drying and deodorizing the affected area, to make sure no more damage or mold growth occurs and any bad smells are removed.

Carpet Removal and Final Cleaning

In many cases, some or all of the carpeting in a room will need replacing. We make sure to evaluate carpeting carefully for moisture so as not to incur extra expenses. Sometimes, a cleaning may only be necessary, particularly when water damage is contained early on. After that is done, final cleanup and sanitization are done on walls and objects, and furniture is brought back into the home or rooms affected.

SERVPRO of Auburn/Rocklin employs certified and well-trained technicians who are experienced with all kinds of water damage restoration and cleanup jobs. If you need our services for any type or volume of water damage to your home, call us at (916) 632-2250 for 24/7 emergency service.

The Dangers of a Leaky Roof on your Home

4/25/2017 (Permalink)

There are several dangers that come along with a leaky roof. The water entering the home not only causes damage to interior and structure, but can also become a health and fire hazard as well. Although it can be expensive and time consuming to repair or replace a roof, it’s important to take immediate action when a leak is noticed. Angie's List gives us some insight on the dangers that occur from a leak in your home.

  • Attic and ceiling damage

The first place that a roof leak hits is the attic or internal ceiling of the home, causing ceiling plaster to expand, bubble and darken. The water can also damage ceiling fans and light fixtures.

  • Interior mold

One of the more serious issues that occur from a roof leak is mold growth. The consequences of letting the water settle without repairing the leak immediately can be harmful to your health. Mold damage can spread throughout the home’s structure, HVAC system and into personal belongings

  • Fire hazard from water damage

Water isn’t aware of the material that it’s landing on when a leak occurs. If and when water gets exposed to shorted wires (such as some wires that could be placed across your attic), this can pose as a serious fire hazard.

  • High utility bills/wasted energy

As water leaks in through the roof, it causes damage to the insulation in the attic. Over time, this damage can cause your home to lose a large amount of hot and cold air, resulting in higher bills and the use of more energy.

  • Compromised structure

Water can be a powerful force of nature, especially when exposed to the same area over time. When water causes a roof to leak, it can also damage other areas of the home’s structure such as rafters, ceiling joists, wall framing and exterior trim. 

If you suspect a roof leak, call us today for a FREE inspection. SERVPRO of Auburn/Rocklin is here for you. (916) 632-2250.

The Accepted Standard for Water Damage Restoration

4/21/2017 (Permalink)

Licensed Restoration Companies Have the Experience to Deal with Your Water Problems

Currently, there are no government regulations outlining procedures for water damage cleanup. There are two certifying standard bodies that provide the rules of care procedures: Institute of Inspection Cleaning and Restoration Certification (“IICRC”) and the Restoration Industry Association (“RIA”). The restoration companies are regulated by Maryland's Department of Consumer Affairs.

If your home experiences water damage, contact a restoration company. The IICRC is a non-profit organization that offers certification programs and standards used by the restoration industry. An IICRC company must demonstrate proof of insurance and provide education and training, leading to a certification for technicians.

The RIA is a trade association for cleaning and restoration professionals. They offer education, training, technical support and certification for technicians. Restoration companies are generally the first responders after significant damage to a home from floods, water, fires, mold, and other major events.

The job of a restoration company is to clean, preserve, and protect the home and its contents so that additional damage will not occur. Not all restoration companies are certified to repair your home unless they are licensed.

Most California insurance adjusters and claim representatives are familiar with SERVPRO as a quality restoration company in your community that can begin the clean-up, restoration and repair process quickly. When contacted, our restoration technicians will arrive and evaluate the work to be done and the equipment needed to restore you to a pre-damage condition.

SERVPRO of Auburn/Rocklin is nearby because we are locally owned and operated. Our technicians are the best in the industry with IICRC certification and training. If your home or business receives damage from fire, water, mold, or a storm, call us at (916) 632-2250 and let us safely restore you back to normal.

Plumbing Problems Can Cause Water Damage

3/30/2017 (Permalink)

If your dishwasher or garbage disposal springs a leak, you can be looking at water damage within cabinets and across your flooring in addition to compromised plumbing. Areas below your kitchen or wet bar can also sustain soaked walls and ceilings. SERVPRO of Auburn/Rocklin began the recovery effort within hours of contacting us – any time of the day or night. When you place your water damage problem in our hands, we act fast, assessing the situation and making a plan that will have you back in the kitchen enjoying good times with friends and family, rather than mopping and dealing with unpleasant odors.

Dirty dishwater or food debris can swiftly change clean water to a contaminated condition. Our fast response often can contain water damage to a moisture problem only, a straightforward issue we can resolve quickly. If the affected areas are saturated with gray water, full of decaying food, microbial growth can begin within a very short time. Our technicians are trained to follow the water trail, evaluating where the water may have migrated so that you are not surprised by additional damage after the obvious problem seems to have been solved. Once we have completed our detective work, we will devise a plan that repairs, cleans and dries out all affected areas, ready for the final touches that will bring your house back to its preloss condition.

We will extract any standing water and then use proper techniques to clean and dry out cabinetry, essential to curb any mold or mildew growth. SERVPRO of Auburn/Rocklin staff is trained to remove moisture without harming hardwood or laminated under sink cupboards. The tile, wood or laminate flooring in your kitchen will also need attention, inspected carefully for leakage into the subfloor or ceiling below. Airflow and gentle application of heat as the humidity reduces will be used to dry out flooring and the structures underneath with as little residual damage as possible. Effectively completing these steps is dependent upon the IICRC (Institute of Inspection Cleaning and Restoration Certification) training that each of our technicians completes before entering your home. Reversing the effects of water damage is not a do-it-yourself proposition, and we are ready to lend our expertise to make sure it is done correctly.

When your kitchen appliances fail, SERVPRO of Auburn/Rocklin is the first call you should make. Our locally based water damage restoration team is available for appointments 24/7 at (916) 632-2250.

Did You Know Water Categories Can Change

7/19/2016 (Permalink)

Water damage can be deceptive. When water sits, time and temperature will affect the Category of the water. According to IICRC Standard and Reference Guide for Professional Water Damage Restoration (IICRC S500), there are three categories of water that cause damage. They are summarized as follows:

Category 1 Water – That which is clean at the releasing source and does not pose a hazard if consumed by humans. Category 1 water may become progressively contaminated as it mixes with soils on or within floor coverings or building assemblies (walls, decking, and subflooring). Time and temperature, which promote the growth and amplification of microorganisms in water, can cause Category 1 water to degrade. Examples: burst water pipes, failed supply lines on appliances, vertically falling rainwater.

Category 2 Water – That which begins with some degree of contamination and could cause sickness or discomfort if consumed by humans. As with Category 1 water, time and temperature can cause Category 2 water to become progressively more contaminated.

Category 3 Water – That which is highly contaminated and could cause death or serious illness if consumed by humans. Examples: sewage, rising flood water from rivers and streams, ground surface water flowing horizontally into homes.

As shown in the photo, the Category 1 water looks good enough to drink. The Category 2 water, taken only a few days later, has already started to grow bacteria. If you have a water loss, call SERVPRO of Auburn/Rocklin right away. We can help get you dry quickly!

Source: http://www.iicrc.org/registrants/industry-perspective/

How to Handle Water Damage

6/17/2016 (Permalink)

You never want to discover water damage in your home, but the unfortunate reality is that many homeowners will have to deal with this problem at some point. Flooding and water damage are the most common because of everything from ruptured pipes to major storms. How you handle the issue is important, and this is because a fast response may minimize the chance of mold growth in your home. There are a few steps that you can take when you discover standing water in your home.


Stop the Flow of Water

In some instances, you will not be able to stop the flow of water into the property. For example, if there is a major flood related to a severe thunderstorm, floodwaters may rise all around the property, and you may not have any way to stop the flow of water. On the other hand, if the flood is related to a damaged pipe in the home, you may be able to turn off the main water valve so that the flow of water has stopped. You can also call a plumber so that the repair work on the pipe can be completed. This is one of the first steps that you should take when you spot the signs of a flood in your property.


Dry Out the Property

If you have water damage in your home, your next step should be to remove the water and dry out the property. These are separate steps that must be taken quickly if you want to prevent the possibility of mold growth in the home. Professional remediation services are available to help you dry out the property faster than a homeowner could on their own. Professionals will use extraction equipment and powerful fans that will suction away water and will remove humidity from the air. These two steps will dry out the property so that the possibility of mold growth is kept to a minimum.


Call for Professional Assistance

Nobody wants to deal with water damage in their home because the moisture can easily lead to mold growth. This can complicate matters and add to the time and expense associated with the repair work. Professional assistance is available to help you overcome the water damage in your home quickly. SERVPRO of Auburn/Rocklin is the company to contact when you discover standing water in your home. We are a local company that offers an immediate response to requests for service in the community. Call us today at (916) 632-2250 for 24-hour assistance with your residential water damage issue.

Preventing Water Damage in Your Home

5/27/2016 (Permalink)

When you think about residential water damage, you might dream up images of torrential rain or other natural catastrophes. However, the reality, unfortunately, is that damage which is caused when regular appliances in your home stop working properly, this can be just as destructive as a weather event which is severe. Water damage makes up for losses to renters and homeowners in the billions of dollars each year. It is responsible as well for around twenty-five percent of all insurance claims. Water is ten times more likely to damage your home than a fire.

There are fortunately steps you can make to help avoid water damage from appliances and keep your home protected. Understanding some of the common causes of water damage is helpful, and these can include leaking air condition condensation drains, baseboard heating, and failed washing machine hoses, water heaters, and plumbing.

There are not always warning signs offered by these household appliances until the damage has happened already. This is why it is important to check them regularly. The steps below are simple and can help protect your home from the causes of water damage which are most common.

-Know first where your main water supply is in case of an emergency
-If you’re going away for an extended amount of time, shut the water supply off and drain the pipes. If your house has a fire sprinkler system, however, do not turn the water off, and keep enough heat in the home to avoid any freezing up.
-Think about getting your air conditioning system regularly inspected by a professional. The drain lines should be checked annually and clean them out if they get clogged.
-Inspect showers, water heaters, toilets, tubs, dishwashers and sinks annually, and get them repaired if there are any signs of corrosion or leaks. Install water heaters when possible in areas with floor drains to lower damage if leaks do occur.
-Check the caulking around bathtubs, showers, toilet bases and sinks, and if needed make repairs.
-If there is an ice machine or water dispenser on your refrigerator, the hose between the refrigerator and wall should be constructed of braided copper, since this has a greater resistance to corrosion and cracking.
-Check your pipes for leaks and cracks. Have any damage to pipes, have them immediately fixed to avoid repairs in the future that are even more costly.
-Check plumbing fittings and appliance hoses for crimping, breakage or bending.

Sometimes, even after all your precaution, residential water damage can still occur. If this happens to you, call SERVPRO of Auburn/Rocklin today (916) 632-2250!

SERVPRO’s Document Restoration Services After A Water Damage

5/9/2016 (Permalink)

When faced with a fire or flood, much more than the structure becomes affected. Everything, including furniture, electronics, and even important documents may need attention. A couple of years ago while thinking of ways to help serve our customers better, SERVPRO® decided to invest in a vacuum freeze-drying chamber that can recover important documents and other media. This allows Franchises, like SERVPRO® of Auburn/Rocklin, to offer an additional restoration service to our clients, while also “Keeping it Green.” Since conception, SERVPRO® has performed a tremendous amount of work, drying out everything from financial records and engineering drawings to photo albums and vintage Barbie doll boxes.

Wet documents can be found on any jobsite; whether it’s a family bible or pictures at a residential water loss or legal documents, medical files, or government papers at a commercial water loss. SERVPRO® of Auburn/Rocklin offers cleaning, digitizing, sterilization (through gamma irradiation), deodorizing, trimming, refile jacketing, and certified destruction services. Even on category 3 losses or items affected by microbial growth, the drying chamber can help recover those items.

The drying chamber can dry almost 800 cubic feet of documents in each cycle. The standard run time for that size of a load is about 4-8 days depending on the nature of the items and the amount of moisture that is in them. The drying chamber team is available 24/7, 365 days a year to assist with customer concerns, HIPAA certifications, proper shipping, and the drying process. SERVPRO® of Auburn/Rocklin looks forward to helping you, and our communities.

Did the Rain Cause Water Damage?

4/22/2016 (Permalink)

Have water damage? Anything can be the cause of water damage; from rain to floods to storms to broken pipes and even overflowed toilets. No matter the cause SERVPRO of Auburn/Rocklin is there for you in any emergency. We are available 24 hours a day, 7 days a week, 365 days a year. Water damage, if not taken care of quickly, can lead to further damage like mold. Water damage is typically larger than what you can see. Water can spread under carpet and affect multiple rooms. Water can even spread up walls in the drywall. Having an expert in water damage restoration can mean the difference from a large loss to a few days of mitigation. We can help. Call SERVPRO of Auburn/Rocklin for an immediate response! (916) 632-2250

Water Damage Restoration: Assessing Damages to Your Home

4/20/2016 (Permalink)

Water damage can occur in a home or business for a variety of reasons such as a leaky roof, burst pipes, a flood, or even as part of an effort to put out a fire. Once your home or business incurs water damage however, regardless of the source, you must act quickly to control and contain the damage.

Water damage restoration is done by professional companies with the goal of restoring property back to its original, non-damaged condition. The company will come in, assess the damage and what was affected and place a value on your loss and their service to restore your property.

Your water restoration company will determine what category of water damage you have from a scale of one to four. Level one damage is light water damage to one area or one room where the carpet is not saturated. Level two damage usually involves at least one entire room with saturated carpet and wicking up the wall 12 to 24 inches. Level three water damage generally involves overhead damage such as from a leaky ceiling and a saturated room. Level four is the highest damage number and is reserved for deep saturation such as from a flood.

In addition to determining the level of damages to your home, the water damage restoration team will also need to determine the level of water contamination. Level one water contamination, for example, is classified as clean water such as from a broken water pipe. Level two water contamination may contain some contaminants that may cause illness if ingested and is considered grey water. This can be from a washing machine overflow, a dishwasher overflow or a toilet bowl overflow that does not contain feces but may contain urine, for example. Level three is considered black water and is considered the most unsanitary. This can come from a toilet overflowing with feces, sewage spillage or flood waters from a river or canal for example. Black water is considered unsanitary and has the potential to cause illness or death if ingested. Standing water can also fall into this category regardless of the source.

Once these assessments are made, your water damage restoration team will work to get the water out. This may require pumping standing water out of the home and sucking the water out of the carpet and flooring. The next step will be to remove any dry wall that has wicking and potentially removing and replacing insulation and structural beams if damaged. Flooring may have to be removed to be dried out or replaced depending on the type of water contamination that has occurred.

Once the company dries, deodorizes and sanitizes they will leave their equipment in place for a few days to continue drying the home and returning the temperature and moisture levels to normal. After two to three days they will reassess the home. If it has reached pre-water damage dryness, the equipment is removed and your home is restored.

Did The Rain Flood Your Home? We Are Here To Help

4/8/2016 (Permalink)

When the rain just won't stop and a flood of emotion starts to take over, you know who to turn to for help. SERVPRO of Auburn/Rocklin can make it "Like it never even happened."

We Can Help With Water Damage!

3/31/2016 (Permalink)

WATER DAMAGE? Our professionals at SERVPRO Auburn/Rocklin have the expertise and equipment to quickly restore your property to pre-water damage condition

Understanding Water Types

3/24/2016 (Permalink)

Water Damage Understanding Water Types Understanding Water Types

When your home or business suffers a water damage, understanding what type of water you are dealing with is critical to ensuring proper cleanup. There are three types of water. Clean water is water from a broken pipe, or other water source; rainwater is also considered clean. The term gray water is used to classify slightly contaminated water. Clean water becomes gray when it is left untreated allowing bacteria and other contaminants to begin growing, making the water hazardous. Black water is highly contaminated and filled with fungi, bacteria, chemicals and more. Black water is typically caused by sewage damage, flooding or any type of natural disaster. Black water should always be handled by trained professional. When you have a water damage, don't leave your property to chance. Call SERVPRO Auburn/Rocklin. Consider taking the following precautions to help minimize damage or prevent further damage while waiting for help to arrive.

Damage from Clean Water:

1. Shut off the water source if possible or contact a qualified professional to do so.

2. Turn off circuit breakers for wet areas of the building if access to the power distribution panel is safe from potential electrical shock. Do not enter rooms with standing water, as electrical shock hazards may exist.

3. Remove as much excess water as possible by mopping and blotting. Wipe excess water from wood furniture after removing lamps and tabletop items.

4. Remove and pop up wet upholstery cushions to allow more even drying.

5. Move any painting, art objects, computers, documents and other valuable items that may be sensitive to moisture to a safe place.

6. Do not leave books, newspapers, magazines or other colored items on wet carpets or floors as they may cause staining.

7. Do not use your household vacuum cleaners to remove water as there is potential for electrical shock or causing damage to the vacuum cleaner.

8. Do not turn on ceiling fixtures if ceiling is wet; do not enter rooms where ceiling are sagging from retained water.

Damage from Contaminated Water:

1. Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.

2. Do not walk through contaminated areas, as you could spread damage to unaffected areas. 

3. Do not turn on HVAC system if there is a possibility of spreading contaminated air.

4. Do not use household fans to dry the structure; airflow could spread contaminants.

5. Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.

Why take the RISK? Call SERVPRO Auburn/Rocklin today! Working to make it "Like it never even happened."

Reconstruction After Water Damage

3/17/2016 (Permalink)

Water Damage Reconstruction After Water Damage Water Reconstruction Before and After

The source of the water was found after we cut a hole in the ceiling. The leak made its way into the bathroom where we removed damaged sheetrock and replaced the tile in the shower and tub.  "Like it never even happened."